The key points
- Every booking starts with an application. If accepted, you pay a £50 deposit to book your date.
- The balance is due 72 hours before your session.
- Cancel 72 hours or more before your session for a full refund. You also get one free reschedule.
- If your dog is ill or injured, your session moves for free.
- The Intensive comes with a 100% money-back guarantee when you follow the Maintenance Plan for 7 days.
1About these terms
Junior Trains Dogs is run by me, Junior Pswarai, a sole trader based in West Yorkshire, England. You can contact me at junior@juniortrainsdogs.com. In these terms, "I", "me" and "my" mean Junior Pswarai trading as Junior Trains Dogs, and "you" means anyone using this website or booking my services.
These terms apply when you use this website or book any of my services. When you book the Leash Manners Intensive, you'll also sign a Client Agreement with the full details of your session. If the two ever differ, the Client Agreement applies.
Nothing in these terms affects your legal rights as a consumer.
2Using this website
Please use this website lawfully. Don't try to damage it, interfere with how it works, upload harmful code or spam, or copy its content without permission. I try to keep everything on the site accurate and up to date, but I can't promise it will always be available or error-free.
3My services
I currently offer the Leash Manners Intensive: a full-day, 1:1 session that starts at your home and moves out onto real walks, for dogs over 6 months old that pull on the leash. Details and prices are on the Services and Leash Manners Intensive pages.
I also share free resources, including the Regulated and Reliable Roadmap and The Regulators, my free community on Skool.
Prices can change between cohorts. The price shown when your booking is confirmed is the price you pay.
4Applying and booking
- Every booking starts with an application. Applying doesn't guarantee a place. I read each application and decide whether the Intensive is right for your dog.
- If I accept your application, I'll send you a link to choose a date and pay your £50 deposit. Your booking is confirmed once the deposit is paid.
- Sessions can't be booked in the same week. The earliest date available is the following week.
- Before your session, you'll need to complete the intake form and sign the Client Agreement by the date given in your welcome email.
- You must give me accurate, complete information about you and your dog, including any history of biting, aggression, reactivity or resource guarding, and any health issues that could affect training.
- You must be the dog's owner, or have the owner's permission to make decisions about its training.
- Sessions start at your home. If you live outside my usual travel area, a travel fee may apply. I'll agree this with you before you book.
5Payment
- A £50 deposit is taken when you book, through Calendly using PayPal. It counts towards the price of your session.
- The balance is due no later than 72 hours before your session. I'll send you a PayPal payment link.
- Training tools and take-home kits aren't included in the session price. If you'd like a take-home kit, let me know before your session, as stock may be limited. You pay for it at the end of the session, by card or tap to pay, once I've seen your dog and chosen the right tool.
- Any travel fee is agreed before you book.
6Cancelling and rescheduling
If you need to cancel
- Cancel 72 hours or more before your session and you'll get a full refund of your deposit and anything else you've paid.
- Cancel less than 72 hours before your session and your £50 deposit may not be refunded. Anything you've paid on top of the deposit will be refunded.
- If you're not there at the agreed time and haven't been in touch, the session counts as missed and isn't refunded.
Rescheduling
- You can reschedule once for free, as long as you give at least 72 hours' notice. Use the reschedule link in your booking emails.
- If your dog is ill or injured, your session moves to a new date for free. You don't need to send proof. Just let me know as soon as you can.
If I need to cancel
If I ever have to cancel, you can choose a new date or a full refund of everything you've paid.
Your 14-day right to cancel
Because you book online, the law gives you the right to cancel within 14 days of booking for a full refund. If you ask for your session to take place within those 14 days and cancel once it has started, I may charge for the part already delivered. Once the session has been fully delivered, this right ends.
Where this 14-day right and the rules above both apply, you get whichever is better for you.
7Money-back guarantee
The Leash Manners Intensive comes with a 100% money-back guarantee.
- What it covers: if your dog isn't walking on a loose leash by your 7-day check-in, I'll keep working with you until they are, at no extra cost. If you'd rather not continue, I'll refund the full price of your session instead.
- To qualify: follow the Maintenance Plan and practise on every walk for the 7 days after your session, and tell me at the check-in what you practised. You don't need to send video.
- How to claim: let me know by your 7-day check-in.
- The guarantee covers the price of the session. Take-home kits are yours to keep and aren't covered.
8Support after your session
Your session includes 7 days of support afterwards, finishing with an email check-in on day 7. Support beyond those 7 days isn't included.
9Tools and safety
- I'm a balanced trainer. I usually use a prong collar, or a slip lead for more sensitive dogs, and I'll show you how to fit and use it properly. Please use any tool only as I've shown you.
- Working with dogs carries some risk that can't be removed completely. Your Client Agreement explains these risks and what you agree to before your session.
- You're responsible for your dog at all times outside our sessions, and for following the law on keeping your dog under control in public.
- I may pause, end or decline a session if I believe there's a risk to anyone's safety, including your dog's. Where possible I'll talk this through with you and suggest where else you could get help.
- Training isn't a replacement for veterinary care. If you think your dog's behaviour could have a medical cause, please speak to your vet.
10Photos and video
I film the Assessment Walk and the Result Walk during the Intensive as a private record of your dog's progress. I'll only share photos or video from your session publicly, on my website, social media or YouTube, if you sign the separate, optional Filming Consent.
If you do, you can ask me not to show your face or your home, and I'll never show anything that identifies your address. You can withdraw your consent for future use at any time. This doesn't mean I have to remove content that's already been published.
11Results
Every dog and every household is different, and how well the training holds up depends on the practice you put in afterwards. Beyond what the money-back guarantee covers, I can't promise a particular result.
12Free resources and content
My free resources, videos, community posts and website content are for general education. They aren't advice for your specific dog, and they don't replace a vet or an in-person assessment.
All content on this website, including text, images, videos, the Regulated and Reliable Roadmap and any other resources, belongs to Junior Trains Dogs unless stated otherwise. You're welcome to use it for your own dog, but please don't copy, share or sell it, or use it to train or coach others, without my written permission.
13Liability
Nothing in these terms limits my liability for death or personal injury caused by my negligence, for fraud, or for anything else that can't legally be limited.
Otherwise, I'm not responsible for losses that weren't reasonably foreseeable, or for business losses such as lost income. For risks specific to in-person training, see your Client Agreement.
14Age
My services are for adults aged 18 or over.
15Privacy
How I collect and use your personal information is explained in my privacy policy.
16Changes and governing law
I may update these terms when my services or the law change. The date at the top shows when they were last updated. The terms that apply to your booking are the ones in place when your booking was confirmed.
These terms are governed by the law of England and Wales, and disputes will be handled by the courts of England and Wales.
