Legal

Privacy Policy

Junior Trains Dogs (JTD)
Website: www.juniortrainsdogs.com

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have regarding your data.

Effective Date: 18 August 2026

1. Who We Are (Data Controller)

Junior Trains Dogs, operated by Junior Pswarai, is the data controller responsible for your personal data.

Contact: junior@juniortrainsdogs.com

2. Information We Collect

We collect only the data relevant and necessary to provide our services:

  • Contact details, name, email address, phone number (if provided)
  • Technical and usage data, IP address, device type, browser, collected via analytics tools
  • Behavioural information about your dog, collected during sessions to provide tailored training
  • Household/lifestyle information, relevant context you share about your home, routine, or other pets, where needed to advise you properly
  • Payment information, processed securely via Systeme.io's payment partners, Stripe, PayPal, or direct bank transfer for in-person sessions. We do not store your full card details ourselves
  • Photos and video, where you've consented, per our Terms & Conditions, for training records and/or content use

3. How We Use Your Information

We use your data to:

  • Deliver the services you've booked or purchased
  • Personalise sessions and training plans
  • Process payments and confirm bookings
  • Improve website performance and user experience
  • Respond to your enquiries
  • Comply with legal or regulatory obligations

We do not sell your data to third parties.

4. Our Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

  • Contract, to deliver the services you've booked or purchased
  • Consent, for marketing communications, photo/video use, and non-essential cookies
  • Legitimate interests, to run and improve our business, respond to enquiries, and maintain records
  • Legal obligation, where required (e.g. tax and accounting records)

5. Sharing of Information

We do not sell your personal information. We may share it only with the following, each of whom is responsible for their own data protection compliance:

  • Systeme.io, hosting, email delivery, checkout, and customer management
  • Stripe / PayPal, secure payment processing
  • Skool, community platform access (if you're a member of a JTD community)
  • Google Analytics, website performance and usage tracking
  • Microsoft Clarity, anonymous session recordings to improve website usability
  • YouTube / Instagram / Meta, where content featuring you or your dog is published, per your consent
  • Legal or regulatory authorities, if required to comply with the law

6. International Data Transfers

Some of the tools we use (including Systeme.io, Google Analytics, and Microsoft Clarity) may store or process data outside the UK/EEA, including in the United States. Where this happens, these providers operate under recognised data protection safeguards (such as Standard Contractual Clauses or equivalent frameworks).

7. Cookies and Tracking Technologies

Once live on our site, we may use cookies and similar technologies to:

  • Enhance website functionality
  • Analyse traffic and user behaviour (Google Analytics, Microsoft Clarity)
  • Deliver service access through Systeme.io

Cookies are small text files stored on your device. You can manage or disable them through your browser settings at any time; doing so may affect your experience on the site.

8. Data Retention

We retain your personal information only as long as necessary to provide our services, maintain accurate business/training records, or comply with legal obligations (e.g. UK tax record-keeping requirements). Where data is no longer needed, we securely delete or anonymise it.

9. Your Rights

Under UK GDPR, depending on your circumstances, you have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your data
  • Object to or restrict certain processing
  • Opt out of marketing communications at any time
  • Withdraw consent for data processing (e.g. photo/video use) where consent is the legal basis
  • Request a copy of your data in a portable format
  • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled

To exercise any of these rights, contact junior@juniortrainsdogs.com.

10. Children's Data

Our services are not intended for individuals under 18. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website.

12. Contact Us